Shipping Policy
A legal disclaimer
Procession constitutes the acceptance of the material. All finishes and color variations must be inspected before acceptance. No warranty claims will be accepted for any products upon improper installation. If a claim is accepted with one of the products, Niche Materials by Londyn Renee or its partnering product manufacturers will perform necessary labor to repair or replace all defective materials at no cost to the customer and will expeditiously act in good faith to secure replacement products or materials under warranty of products and services. Defects caused by the shipping
company, carrier, contractors, or anyone other than the product manufacturer shall not be covered under this warranty. All aspects of this warranty are void if a person or company other than Niche Materials by LVR or its partnering manufacturers performs or re-performs any work within the scope of the warranty, including color modifications and installations.
Shipping Policy
ISLA Corp dba Niche Materials by Londyn Renee does not guarantee any shipment or delivery date. Any time or date stated herein or otherwise identified by ISLA Corp dba Niche Materials by Londyn Renee or any of its agents or employees, for shipment or delivery, is intended as an estimate only. Shipment quotes within the US are valid for 30 days. Air freight quotes will be valid for 10 days. Accordingly, ISLA Corp dba Niche Materials by LVR shall not be liable for damages of any nature whatsoever arising directly or indirectly out of a delay in shipment or delivery caused by the property owner or third parties. Customers may choose to use any shipping company of their choice for the delivery of products, but we only recommend
our preferred carriers. If anyone other than our preferred carriers is used, the client will be responsible for arranging, coordinating, and obtaining insurance coverage and claims. This may mean paying for the replacement product
while waiting to settle an insurance claim with the shipping company. Do not store hardwood crates outside or in direct contact with moisture, for it will permanently damage the contents.
a. The client is responsible for receiving and unloading all deliveries. If the client is unable to unload or a representative of the client is not present at the time of delivery, the delivery driver will be instructed to wait for no longer than a period of 30 minutes. If, after the delivery driver has waited beyond the waiting period, no representative has arrived at the delivery site, the driver will be instructed to return
the delivery load to the ISLA Corp dba Niche Materials by LVR affiliated manufacturer's warehouse. A duplicate return delivery fee will be added to
the final Invoice that matches the original delivery fee, in the event of any return delivery.
b. The client must examine all material at the time of delivery while the driver of our preferred carriers is still on site. The exterior of the crates may look fine, but they still need to be inspected internally to avoid concealed damage issues. In the event the material is damaged or incorrect, please refuse delivery of the broken piece or pieces and keep the undamaged or correct material. Have the driver take the damaged or incorrect material back to the warehouse and indicate on the delivery paperwork that the problem has occurred. This will expedite the insurance claim process and help to avoid unnecessary delays. Damages or problems not discovered at the time of delivery will become the full financial responsibility of the client
and relieve ISLA Corp dba Niche Materials by LVR of all remake and shipping costs.
c. For orders shipping outside of the US, the client needs to set up a customs broker and provide us with that information. ISLA Corp dba Niche Materials by LVR will utilize its customs broker prior to your material leaving the warehouse. This will
allow time to get the material cleared through customs before your material arrives. The client is responsible for any duty charges owed. Some countries have strict import laws regarding cargo and crating. If your country requires verification/inspection for possible contaminants, an additional charge will
apply.
d. Order pickup is available free of charge at one of our local distribution locations based on the purchased product(s) from 8:00 AM EST to 3:00 PM EST Monday through Friday, excluding holidays. Once the material has left the warehouse ISLA Corp dba Niche Materials by Londyn Renee holds no liability. All products should be inspected by the client or a third party before removal from the warehouse.